Queer deaf couple was denied to enter a plane

0
84

The Delta agent called the police to Detroit Metropolitan Airport to remove the couple Socorro Garcia and Melissa Elmira Yingst before they could board the plane just because the staff member was not able to communicate with them. The women have claimed they were discriminated against by the agent, who allegedly dismissed their attempts to communicate through written messages, throwing one in a trash bin. In a video posted on Facebook on the night of the incident, Garcia signed that they asked the agent, Felicia, if they could sit together on the plane. “We communicated our request through iPhone and she kept talking to us without writing anything down,” she recalled in the video, which has been viewed more than 230,000 times on Facebook. On Twitter, Garcia asked her followers to imagine if “you saw your only mode of communication being crumpled up and thrown in the trash can.” Being asked for a comment, , Delta said it was “in contact with two customers who reported having difficulty communicating with a gate agent prior to their flight. We are reviewing the situation with our Detroit team and will work with these customers to better understand what transpired. We take situations like these very seriously and as part of our culture of continuous improvement, we are using this as an opportunity to learn.”

LEAVE A REPLY

Login with: 
Please enter your comment!
Please enter your name here